WE ARE AT YOUR SERVICE

Customer Service.

At OGM, our CUSTOMER SERVICE philosophy is made up by a series of principles that make us the mechanical engineering company with the largest reach and impact in the Costa Rican market.

We don't just understand what aspects of service are most valuable to our clients, we make sure to have a tangible, rigorous way of getting these across to them.

Thus, some of OGM's Customer Service Principles and practical implications are as follows:

Principle	Implication
Trustworthyness	Our promises regarding quality are entirely fulfilled.
Response	Timely response and swift delivery times.
Competency	Knowledge, skill and an informative, transparent attitude in regards to our processes, products and services.
Access	We offer a variety of means for you to get in touch with us.
Courtesy	Our deep respect for you demands that we offer personalized and courteous treatment.
Communication	We provide responsive, comprehensive, pertinent and adequate information.
Credibility	Honesty and integrity in everything we do.
Safety	We work on a daily basis to eliminate mistakes; planning and prevention are our allies.
Comprehension	We are fully empathetic and assertive.
Tangible	Our physical image in every domain shows our respect for our clients.